I think the first thing is that everybody’s human. Everybody has good moments and they have bad moments. One of the best pieces of advice I ever got from a colleague was from Mars, in a moment like that: assume positive intent. Everybody wants to get to a good place; nobody wakes up in the morning wanting to do a terrible job or frustrate you. That was a great piece of advice. Then, the second piece he added to that: remain curious. What he meant by that was, if we’re having a disagreement, it isn’t necessarily with each other. It’s with whatever idea we’re debating. So one of the two of us, in a given moment, has to be more curious about understanding the other’s view to bridge whatever that difference is.
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